YOUR PRIVACY MATTERS
Clear About Your Data.
Careful With Your Trust.
This policy explains how ElephTech collects, uses and protects information shared with us while you explore our website, products and services.
General FAQs
ElephTech provides connected solutions for modern homes and spaces, bringing lighting, access, curtains, sensing, appliances and control into one integrated experience.
Our solutions can be planned for apartments, villas, independent homes, offices, hotels and other residential or commercial environments.
Yes. Suitable solutions can be recommended depending on your existing electrical infrastructure, interiors, networking and the level of automation required.
No. You can begin with selected rooms, functions or products and expand the system depending on compatibility and future requirements.
Yes. Our team can understand your space, requirements and project stage before recommending an appropriate solution.
Yes. We can coordinate with architects, designers, consultants and project teams during planning and integration.
The system can be planned around your requirements, layout and available product configurations. Customisation possibilities vary by product and project.
Yes. Early-stage projects allow automation requirements to be considered alongside electrical, interior and other project planning.
Demo availability may depend on your location and the required solution. You can contact our team to explore available demo options.
Submit an enquiry, request a quote or speak with our team. We’ll understand your requirements and guide you through the next steps.
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You can contact ElephTech directly, submit an enquiry or proceed through an available purchasing channel for the selected product or solution.
Yes. For projects or multiple products, you can request a quotation based on your requirements and project scope.
We may request details such as property type, city, project stage, number of rooms, required solutions and approximate project requirements.
Changes may be possible before processing or dispatch. Contact our team as early as possible to check the status of your order.
Cancellation eligibility depends on order status, product type and whether customised or project-specific work has already begun.
Confirmed orders should include relevant order, invoice or confirmation details through the applicable communication or purchasing channel.
Yes. ElephTech can assist with multi-room and complete-project requirements based on the planned scope.
For bulk, dealer or project requirements, contact our team directly so pricing, quantities and requirements can be discussed appropriately.
Installation and configuration charges may vary by product and project. They should be clearly confirmed in the applicable quotation or order.
Contact our support or sales team with your order or invoice details for the latest available status.
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Our ecosystem includes smart touch panels, locks, lighting, curtain control, sensors, hubs, appliance control and other connected automation solutions.
Compatible ElephTech products can be integrated to create coordinated control and automated routines across the space.
Mobile control is available on supported products and configurations. Exact functionality depends on the selected product and system setup.
Certain local functions may continue to operate without internet, while cloud-based features may require an active connection. This varies by product.
Many ElephTech solutions are designed to retain convenient physical or local control alongside app-based or automated operation.
Yes. Available module, switch, finish and functionality options depend on the specific touch-panel range.
Depending on the configuration, sensors can detect movement or presence and trigger connected lighting, appliances or other programmed functions.
Functionality depends on the selected motor and installation. Our team can explain the available operating options before installation.
Not every lock fits every door. Door material, thickness, dimensions and locking mechanism should be checked before selecting a model.
Many appliances can potentially be incorporated through compatible control devices, but compatibility should be evaluated for each product and application.
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Delivery availability depends on the product, order and serviceable location. Our team can confirm availability before your order is finalised.
Delivery timelines vary depending on product availability, destination and project requirements. An estimated timeline should be provided during order confirmation.
Tracking details may be shared when available through the applicable courier or logistics partner.
Shipping charges may vary depending on order value, product dimensions and destination and will be communicated where applicable.
Contact ElephTech promptly and share your order details along with clear photographs or videos of the product and packaging.
Please contact our support team with your order information so the issue can be reviewed and an appropriate resolution arranged.
An address change may be possible before dispatch. Contact our team immediately to check whether the change can still be made.
Installation is arranged separately where applicable and may depend on your location, selected product and project requirements.
Redelivery or further instructions will depend on the logistics provider and delivery arrangement associated with your order.
Products are packaged for transportation according to their requirements, though customers should report any transit damage immediately after delivery.
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Applicable products may include warranty coverage. The exact duration and conditions vary by product and should be confirmed with its warranty documentation.
The applicable warranty generally follows the terms specified on the invoice, warranty document or product-specific conditions.
Coverage depends on the product and may include eligible manufacturing or functional defects subject to the stated warranty terms.
Damage caused by misuse, unauthorised modification, improper installation, external electrical conditions or physical damage may fall outside applicable coverage.
Contact ElephTech support with your invoice, product information and a description of the issue. Photos or videos may also be requested.
Yes. Our team can assist with eligible product, setup, integration and service-related queries after installation or purchase.
Yes. Depending on the issue, initial troubleshooting may be provided remotely or through an appropriate service arrangement.
If remote troubleshooting does not resolve the issue, an on-site inspection may be arranged where service is available. Applicable charges will be communicated beforehand.
Unauthorised modifications or repairs may affect warranty eligibility. It is best to contact ElephTech before altering an installed product.
You can reach our support team through the contact details provided on the website, including phone, email or available chat channels.
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