PURCHASE WITH CLARITY
Straightforward Support,
Even After Your Purchase.
Our return policy explains eligibility, conditions and the process for raising return or replacement requests for eligible ElephTech products and purchases.
Our return policy explains eligibility, conditions and the process for raising return or replacement requests for eligible ElephTech products and purchases.
RETURN & REPLACEMENT POLICY
Last Updated: October 01,2026
At ElephTech, we aim to ensure that products reach customers in the expected condition. The following policy explains how eligible return or replacement requests are handled.
1. Return Eligibility
Returns may be considered only for products that meet the eligibility conditions specified at the time of purchase.
2. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact our support team within [X days] of delivery with your order details and supporting photographs or videos.
3. Product Condition
Returned products should generally be unused, uninstalled and in their original condition, with packaging, accessories, manuals and other supplied components intact.
4. Installed Products
Products that have already been installed, configured or physically altered may not be eligible for standard returns unless a confirmed manufacturing defect or other applicable issue is identified.
5. Non-Returnable Items
Customised products, specially ordered items, installation services and certain project-specific products may not qualify for return.
6. Return Approval
All return requests are subject to inspection and approval by the ElephTech team before a replacement, refund or other resolution is processed.
7. Refunds
Where a refund is approved, it will be processed through the applicable payment method within the stated processing period.
8. Installation & Service Charges
Installation, consultation, site visit, configuration or other service charges may be treated separately from product refunds.
9. Warranty Claims
Issues arising after the applicable return period may be handled under the relevant product warranty terms instead of this return policy.
10. Contact for Returns
To raise a request, contact:
Email: info@elephtech.in
Phone: 9599165047, 9266307703
Address: 747, Udyog Vihar Phase V Rd, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016
